After viewing an apartment online, you should contact us at either hello@xyz.rent or 1-800-455-RENT for a showing or more information.

We recommend making an appointment (in some cases we can accommodate same day tours, but typically we must give 24-hour notice). Our units lease quickly and as we are currently in pre-leasing, we urge you to call us for a tour sooner than later into the school year.

Apply online using the "Apply Now” link. It is the most fast, easy and secure way to your housing. There is an application fee, payable online.

We can secure your apartment once you have made your security deposit payment and signed a lease. Application submission alone does not guarantee an apartment.

In some instances, we may require a co-signor, depending on your credit lack of any credit history.

A typical lease duration is 12-months, but we may offer 11 ½ month leases in certain circumstances. You will have the option to renew for additional year(s).

Our apartments are offered on an unfurnished basis. However, in certain circumstances, we may have furnished options at an additional monthly charge. Please inquire.

Before you arrive, the XYZ team of professionals will:

• Paint your walls;
• Clean all floors;
• Sanitize your kitchen and bathrooms;
• Clean all appliances and assure they are in working order;
• Check all heating (and where available air conditioning systems) to make sure they are operating
• efficiently; and
• Clean and test all windows to assure operability.

Unless stated, parking is not included; to the extent available, there is an additional charge for parking, which is on a first-come, first-served basis. Please inquire.

Only those on a lease agreement may stay/live in your apartment. The number of roommates must be approved during the application process.

Subleases are subject to management’s prior written approval. There is a $200 roommate change fee associated with a change of your lease. If approved in writing by management, the following steps must be completed:

1. Proposed incoming tenants must submit a rental application online or in-person.
2. Management must receive in writing (email is acceptable) confirmation from those current tenants that will be leaving and those proposed subtenants to be added to the lease. The parties must specify in writing their proposed move-in/move-out dates. Old and New roommates must sign a Roommate Change Addendum prior to move-in.
3. Security deposit will remain with the unit. Roommates should internally handle security deposit. New roommate should buyout old roommate.
4. Refund of security deposit will occur when all roommates have moved out of the unit.

Please contact our leasing office to coordinate a day and time to pick up your keys. Our office hours are from Monday - Friday, 9:00am to 5:00pm.

The best and most efficient way to pay rent is through our online resident portal. To activate your resident portal, please contact the leasing office via email and we will help you to set this up. Email is required for online payments.

Rent is due on the 1st of every month. A late fee is applicable as set forth in your lease agreement. If a payment is returned for any reason, there will be a $35 NSF fee assessed.

You should expect a return of your security deposit to the extent you return your unit in the condition it was received, in good repair and free of any damage, beyond ordinary wear and tear. We will perform a move-out inspection and you will be notified of any issues that may warrant deduction from your security deposit.

All service requests/work orders must be submitted through your resident portal. Please be as specific as possible. This level of detail will assist maintenance staff to pinpoint the issue and requisite repairs. Emergency matters will take upmost priority.

Maintenance emergencies include, for example: fire or smoke, gas leaks, flooding, uncontrollable water, backed-up sewer, no running hot water or anything that could impact the life or safety of residents, guests or invitees.

Non-emergency maintenance matters include, for example: inoperable garbage disposals, slow drains, a smoke detector that beeps (i.e. needs a new battery), or washer/dryer matters.

In the event of a medical, fire, or other emergency that involves or threatens the life or safety of any resident, guest or invitee, please CALL 9-1-1.